Click here for shipping information for Europe 🇪🇺

<table style="width: 100%;"><tbody><tr><td style="width: 24.35%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong><span style="color: rgb(0, 0, 0);">Shipping Location</span></strong></span></div></td><td style="width: 10.7656%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Carrier</strong></span></div></td><td style="width: 10.6979%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Speed*</strong></span></div></td><td style="width: 11.0095%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;<br>&#x20AC;0,00 - &#x20AC;39,99</strong></span></div></td><td style="width: 11.04%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;<br>&#x20AC;40,00 - &#x20AC;224,99</strong></span></div></td><td style="width: 10.6347%; vertical-align: middle; text-align: center;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#x20AC;225,00 - &#x20AC;399,99</strong></span></div></td><td style="width: 10.6268%; vertical-align: middle;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#x20AC;400,00 - &#x20AC;649,99</strong></span></div></td><td style="width: 10.7498%; vertical-align: middle;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#x20AC;650,00 - &#x20AC;799,99</strong></span></div></td></tr><tr><td style="width: 24.35%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Albania, Andorra, Armenia, Austria, Belgium, Bosnia &amp; Herzegovina, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland (Denmark), Guadeloupe (France), Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte (France), Moldova, Monaco, Montenegro, the Netherlands, North Macedonia, Norway, Poland, Portugal, R&#xE9;union (France), Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.</span></div></td><td style="width: 10.7656%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">DHL Express</span></div></td><td style="width: 10.6979%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">3 to 6</span><span style="color: rgb(0, 0, 0);"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Business Days</span></div></td><td style="width: 11.0095%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x20AC;25,00</span></div></td><td style="width: 11.04%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x20AC;9,95</span></div></td><td style="width: 10.6347%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Free**</span></div></td><td style="width: 10.6268%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x20AC;50,00<br></span></div></td><td style="width: 10.7498%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x20AC;100,00</span></div></td></tr></tbody></table><p dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt;"><br></p><table style="width: 100%;" id="isPasted"><tbody><tr><td style="width: 24.35%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong><span style="color: rgb(0, 0, 0);">Shipping Location</span></strong></span></div></td><td style="width: 10.7656%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Carrier</strong></span></div></td><td style="width: 10.6979%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Speed*</strong></span></div></td><td style="width: 11.0095%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;<br>&#x20AC;0,00 - &#x20AC;39,99</strong></span></div></td><td style="width: 11.04%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;<br>&#x20AC;40,00 - &#x20AC;224,99</strong></span></div></td><td style="width: 10.6347%; vertical-align: middle; text-align: center;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#x20AC;225,00 - &#x20AC;399,99</strong></span></div></td><td style="width: 10.6268%; vertical-align: middle;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#x20AC;400,00 - &#x20AC;649,99</strong></span></div></td><td style="width: 10.7498%; vertical-align: middle;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#x20AC;650,00 - &#x20AC;799,99</strong></span></div></td></tr><tr><td style="width: 24.35%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Israel, The United Arab Emirates, Azerbaijan, Bahrain, Jordan, Kuwait, Oman, Pakistan, Qatar, Saudi Arabia, Cura&#xE7;ao, Aruba, Martinique, St. Barth&#xE9;lemy, the Caribbean Netherlands, Cape Verde, Egypt, Mauritius, Morocco, Madagascar, French Guiana, French Polynesia, New Caledonia, Wallis &amp; Futuna.</span></div></td><td style="width: 10.7656%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">DHL Express</span></div></td><td style="width: 10.6979%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">3 to 6</span><span style="color: rgb(0, 0, 0);"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Business Days</span></div></td><td style="width: 11.0095%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x20AC;50,00</span></div></td><td style="width: 11.04%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">&#x20AC;25,00</span></div></td><td style="width: 10.6347%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);" id="isPasted">&#x20AC;35,00</span></div></td><td style="width: 10.6268%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x20AC;45,00<br></span></div></td><td style="width: 10.7498%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x20AC;100,00</span></div></td></tr></tbody></table><p dir="ltr" id="isPasted" style="margin-top: 0pt; margin-bottom: 12pt;"><span style="color: rgb(0, 0, 0);"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">*Shipping speed means how long it will take your shiny new package to reach you once your package has left our beautiful warehouse in Sydney, Australia! &#x1F1E6;&#x1F1FA;&#x1F998; Please allow 1-3 business days between your order being placed and your order leaving our Australian warehouse. &#x1F9DA;&#x1F3FC;&#x2728;</span><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">** To be eligible for free shipping your order subtotal must be valued between set amounts after any applicable discounts and credits are applied.</span></p><p dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For shipping to the United States, please visit: <a data-fr-linked="true" href="https://kulanikinis.com/" id="isPasted">https://kulanikinis.com/</a><br></span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For shipping to Canada, please visit: <a href="https://www.kulanikinis.co/" style="text-decoration:none;">https://www.kulanikinis.co/</a>&#xA0;</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For shipping to Australia and New Zealand, please visit: <a href="https://www.kulanikinis.com.au/" style="text-decoration:none;">https://www.kulanikinis.com.au/</a>&#xA0;</span></p><p><span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); vertical-align: baseline;">For shipping to the United Kingdom,&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">please visit: <a data-fr-linked="true" href="https://kulanikinis.co.uk/">https://kulanikinis.co.uk/</a></span></p><p><br></p>

NEW Shipping Cost, Speed, and Carrier

Click here for info on customs duties and taxes! 💰💞

<p><strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Albania, Andorra, Armenia, Austria, Belgium, Bosnia &amp; Herzegovina, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland (Denmark), Guadeloupe (France), Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte (France), Moldova, Monaco, Montenegro, the Netherlands, North Macedonia, Norway, Poland, Portugal, R&#xE9;union (France), Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Israel + UAE</span></strong><br><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please know that we will pre-pay all required duties and taxes for you! You should not need to pay any additional amounts! If you do receive a notification from DHL asking you to pay an additional amount or are asked to pay an additional amount at delivery, please do not pay and email our lovely Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com" id="isPasted">info@kulanikinis.com</a> with your name and order number so that we can assist!</span></p><p id="isPasted"><br><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Cape Verde, Egypt, Madagascar, Mauritius, Morocco, Azerbaijan, Bahrain, Jordan, Kuwait, Oman, Pakistan, Qatar, Saudi Arabia, Aruba, Caribbean Netherlands, Cura&#xE7;ao, Martinique, St. Barth&#xE9;lemy, French Polynesia, New Caledonia, Wallis &amp; Futuna + French Guiana</strong></span><br><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please know you may be required to pay sales tax, VAT, duties and/or customs charges on your Kulani Kinis purchase! Please factor these into your purchase costs before placing your order. The DHL team will contact you directly via email to arrange for payment of these fees before or at delivery.&#xA0;</span><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We recommend contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you..! &#x1F495; Should you have any further questions for us relating to this please email our lovely Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> for assistance!</span></p>

Customs Taxes, Duties & VAT

Currently we cannot ship to any PO Boxes in Europe at this time, so sorry! 💞

<p id="isPasted"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Currently we cannot ship to any PO Boxes in Europe at this time, so sorry! &#x1F49E;</span></p>

PO Boxes

Once your order has been shipped and you receive the tracking information, please reach out to the selected shipping carrier. Click for more info..!

<p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" id="isPasted"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you place an order but then decide to change the delivery address or the address is incorrect, you can change your delivery address within 15 minutes of checkout directly through the order confirmation.&#xA0;</span><span style="color: rgb(0, 0, 0);"><br><br></span><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After 15 minutes you are unable to make automatic address changes, so please reach out to our lovely Customer Experience Team at&#xA0;</span><span style="font-size: 12px; color: rgb(0, 0, 0);"><a href="mailto:info@kulanikinis.com" style="text-decoration:none;"><span style="font-family: Arial, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">info@kulanikinis.com</span></a></span><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;or jump on our online chat to update your delivery address as soon as possible.&#xA0;</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to be make changes to your shipping address once you order has been&#xA0;picked and packed by our Warehouse Team.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="color: rgb(0, 0, 0);"><br></span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your order has been shipped and you receive the tracking information, please reach out to the selected shipping carrier and they may be able to assist you with an address change.</span></p>

Changing Your Shipping Address

Regretfully, we are unable to upgrade your shipping speed after your order is placed! 🚛 Click for more info..!

<p dir="ltr" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">We are unable to upgrade or change your shipping method after your order is placed! &#x1F495;</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order has not yet been sent to our Warehouse Team, we may be able to cancel your order so that you can place a new order with a faster shipping method!&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">We recommend you to jump on our online chat or email our lovely Customer Experience Team at <a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> as soon as possible. Be sure to include your name and the order number in your email, and that you would like to request to cancel so that we can action this quickly for you!!&#xA0;</span></p><p dir="ltr" style="line-height: 2;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;&#xA0;</span></p><ul><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 2; color: rgb(0, 0, 0);">If your order has already been sent out and you have received an email with your shipping information, we are sadly unable to cancel your order - so sorry!&#xA0;</li><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 2; color: rgb(0, 0, 0);">Express is our fastest shipping method.</li><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 2; color: rgb(0, 0, 0);">If you need help figuring out which shipping method you should choose at checkout, please jump on our online chat or email our Customer Experience Team at <a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> and we will be happy to help you!</li></ul>

Upgrade Shipping Speed

Get ready! Your signature will be required for delivery! ✍🏼 Click for more info..!

<p dir="ltr" id="isPasted" style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Get ready! Your signature will be required for delivery! &#x270D;&#x1F3FC; Please make sure you are available to sign for your shiny new package when it is delivered to you! If you can&apos;t be present the driver will attempt delivery again or leave a note for you to contact your local DHL! &#x1F49E;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; In some instances, you may receive a message from DHL asking how you&apos;d like your order to be delivered. Please know that if you opt for delivery without signature (an Authority to Leave or ATL) you release DHL + Kulani Kinis from all liability for any loss that may result from delivering the package according to your request. Kulani Kinis and DHL will not be able to send a replacement order or refund you for the order should any loss or damage occur!</span></p><p><img src="https://uploads.gorgias.io/RdOkb7okeO7VXGNr/Screen_Shot_2022-11-15_at_1.58.06_PM_480x480-85286ef0-cebb-4bf8-818a-25f0eca91006.webp" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p>

Signature Required for Delivery

Tracking shows your order has been delivered, but you can’t find your package? 🥺 Click here...

<p dir="ltr" id="isPasted" style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your tracking shows your order has been delivered, but you can&#x2019;t find your package, we will always do our best to help you locate your kinis!</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package! In most cases, your delivery will occur between 6am - 7pm.</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you still have no luck in locating your package, then please email our lovely customer care girlies at&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA0;and be sure to include your name and order number in the email!&#xA0;</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Once you&apos;ve emailed us, our amazing customer care girlies will open an investigation with DHL where every step and detail of the delivery is checked and the driver that delivered package is interviewed if possible. &#x1F575;&#x1F3FB;&#x200D;&#x2640;&#xFE0F; Due to formalities and time differences, the process of gathering information with DHL may take us more than 5 business days so please be patient with us!! &#x1F49E; After the investigation is completed, if your package is declared lost by DHL, we can then discuss a replacement with you!</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; If you gave DHL the authority to leave your package without your signature and DHL have confirmed that all required steps were taken on their end to deliver your package correctly, we will not be able to help with a refund or replacement as you have accepted liability for the package by waiving the signature requirement! &#x1F49E;</span></p>

Lost Shipment

While we hope this never happens.. 💔 If your tracking shows that your delivery has failed or is being returned to sender.🔒 Click for more info..!

<p id="isPasted"><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We&#x2019;re so sorry to hear your parcel didn&#x2019;t make it to you. We know how exciting it is to be waiting on something special &#x1F459;</span></p><p><span style="font-size: 12px;"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">If your tracking shows that your delivery has failed or is being returned to sender, please reach out to our Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a>. We&#x2019;ll keep an eye on the return journey and make sure everything is handled smoothly on our end &#x1F48C;</span></span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">While it&apos;s not super common, deliveries can sometimes fail for a few reasons:</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">- The shipping address was incomplete or incorrect at checkout.</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">- The parcel was left unclaimed at your local post office.</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">- Delivery was refused or the courier couldn&#x2019;t access the location.</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">-&#xA0;Occasionally, even with a correct address, something goes wrong on the courier&#x2019;s end.</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">When this happens, the parcel is automatically sent back to our warehouse. You&#x2019;ll see this update reflected in your tracking link.</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We recommend checking with your local post office to see if they&#x2019;re still holding your parcel - sometimes they can release it to you before it&#x2019;s returned to us.</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">As soon as your parcel arrives back to us and is checked in by our lovely Returns Team, we&#x2019;ll issue a refund to your original payment method.&#xA0;</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Please note:</span><br><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">- If the delivery failed due to an address issue, refusal, or being unclaimed, the original <strong>shipping fee will be deducted</strong> from your refund.</span><br><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">-&#xA0;</span><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We&#x2019;re unable to re-send returned parcels, but you&#x2019;re always welcome to place a new order when you&#x2019;re ready!</span></p>

Failed / Unclaimed / Refused Delivery

Still need help? Email our Customer Care team and we will reply within 24 hours.

Kulani Kinis Europe

Shipping

Checkout Not Working

Order Edits & Changes

Cancelling an Order

Discount Codes

Store Credit and Gift Cards

Out of Stock Items & Restocks

Order Value Limits

Fake & Scam Websites

Mystery Items

Ordering & Checkout

Final Sale = No Exchange or Return

Return From Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain (Except Canary Islands), Sweden, and Slovakia

Exchange From Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain (Except Canary Islands), Sweden, and Slovakia